SpinEmpire Casino Privacy Policy for New Players
Last updated: November 2026. Step by step: the data we collect as you join, play and cash out, and the choices you have about it.
Creating an account means agreeing to this policy, which becomes part of your agreement with the company behind SpinEmpire Casino. Data is never gathered without your knowledge: you either type it in or it is logged as described below. If sharing the details we need is not acceptable to you, please do not open an account.
Who Looks After Your Data
The controller is GBL Solutions N.V., Seru Loraweg 17, Curaçao, company number 155090. We are licensed by the Curaçao Gaming Authority, licence OGL/2024/589/0556, and the rules of gambling oblige us to process player data before anyone can join a game or use optional services. Our payment agent is a GBL subsidiary based in Cyprus, Ramtinar Techconsult Limited. We process data under the GDPR (the EU data protection regulation), Curaçao's LOK gaming ordinance and related laws.
Step 1: Signing Up and Completing Your Profile
The account itself starts with an email and password. Later the site asks for profile details: full name, birth date, gender, phone, postcode, country of residence and a username. During registration we may log your IP address and location automatically, and anything you send us afterwards, on the site or by email, joins your file.
What this means for you: enter real details from the start, because they have to match the documents you show us before your first payout.
Step 2: While You Play
Our servers log technical data on their own: IP address, device identifiers, browser, software and operating system version, plus when sessions start and end, page views, searches, clicks on ads, social media shares, time on the site and an approximate location. Combined with your bets and payments, this lets us deliver the games you choose, improve the site and detect fraud, intentional delays, laundering of money and unusual or unlawful betting.
What this means for you: these logs come with every visit; the part you control yourself, cookies, is covered further down.
Step 3: Verifying Your Identity and Moving Money
Know-your-customer (KYC) rules, anti-money laundering law and our licence conditions require us to confirm your age and identity. For those checks and for handling your payments, we may hold:
- the numbers of your ID card, passport or driving licence, and a proof of address;
- where needed, financial statements and where your money comes from (your source of funds or wealth);
- banking and payment data, such as Bank ID, IBAN or account number and payment system details.
We may also confirm facts and investigate suspicious activity through outside sources: official and public registers, open web and social media content, commercial data providers, banks, credit bodies, anti-fraud services and authorities. Anything you made public yourself, including a Facebook or Google profile you connected to us, may be used as well.
What this means for you: the documents you upload serve the identity check and our legal duties, so expect the request around your first withdrawal.
Step 4: Talking to Our Team
Chats with support, emails, requests and survey or feedback answers are stored, and we may keep copies so the account record stays accurate. Surveys are never compulsory.
Why We Use Your Data and on What Grounds
Beyond the steps above, we use data for running your account and support, promotional content (ours and from selected partners), duties under anti-money laundering and counter-terrorist financing laws, market research and statistics built from combined data. The legal bases are performing our contract with you, complying with the law, legitimate interests (our own or someone else's), your consent, legal claims, or any other basis available in law.
Offers, Emails and Prize Winners
We may send promotions by email or phone, our own and ones from partners such as game providers. A single message to [email protected] unsubscribes you. Winning a contest prize lets us feature your nickname or real name in ads, unpaid, unless the law says otherwise.
Who Else Receives Your Data
Selling or renting player data is not part of our business. We pass details outside the company in six cases:
- when the law, a judge's order or a warrant requires it;
- for licensing and official authorities, at home or in other jurisdictions;
- for payment system operators that complete transactions for you (their privacy policies apply);
- to protect the company, you or others, to look into fraud or to respond to requests from government, police or supervisors;
- for marketing partners and for companies providing hosting, analytics, site management, upgrades and newsletters, who are bound by duties equal to ours;
- for anyone else you have agreed to beforehand.
Some of this processing may take place outside the EU/EEA; it is then covered by a European Commission adequacy finding, the Commission's model clauses or another safeguard the law accepts. Pages we link to, and like or share buttons from networks such as Facebook, follow their owners' privacy rules, not ours. If the business is ever merged or sold, in whole or in part, customer data would most likely be included in the deal, and you would receive an email ahead of any such transfer.
Cookies
A cookie is a short text file stored by your browser. On each visit our system also notes the browser you use, your IP and the page that sent you here, and platform partners sometimes add demographic data; none of it is tied to you by name unless you agree.
| Type | Job |
|---|---|
| Required | Open the site and basic features, including the account area. |
| Functional | Remember session, language or region choices and show how visitors move around, so we can improve the site. |
| Advertising | Partner cookies showing which of our campaigns work. The only data affiliates get from them is what the cookies record; your name and email stay with us. |
Some third-party providers also set cookies for navigation, activity tracking, performance and ad measurement, under their own notices. You can block or clear cookies in your browser, though we advise against it: some pages may then fail to load.
How Long We Keep Data and How We Protect It
You can ask us to delete your data, but timing matters. Anti-money laundering law makes us keep player records while the account exists, then for five more years at minimum, starting from the last transaction or the day it closes; no erasure request can be processed sooner. Either of us may close the account under our terms, after which the file stays untouched unless competent authorities need it to investigate tax or financial matters, fraud, money laundering or another crime. Data protection standards apply throughout, and we use all reasonable precautions to secure what we hold.
Your Rights and How to Reach Us
Where the law gives you these rights, you may request access to your data, its deletion or a restriction on how we use it; withdraw a consent; object to direct marketing or to some other processing; and complain to a supervisory authority. Some requests cannot be met in full when we must keep data by law or for our licence, anti-laundering work, fraud prevention, responsible gaming, security, disputes or legal claims, and requests that are baseless, excessive or repetitive may be refused or answered later, as the law allows.
Title the email "Privacy Request" (or "Information Request") and send it to [email protected]. That title routes your message to the team in charge, and the law sets how long the review may take.
Two last points for new players. Account holders must be adults, meaning 19+ in most provinces and 18+ in Alberta, Manitoba and Quebec; if we find an underage player, access to the site ends. An updated version of this policy applies as soon as you keep using the site after it is posted, so glance at this page from time to time.
What this means for you: you can ask what we hold about you at any time, but deletion has to wait until the five-year anti-money laundering period has run out.